Refund policy
Return Policy for African Birthday Wishes
Welcome to African Birthday Wishes! We take pride in providing unique, customizable video greetings to make your celebrations extra special. We understand that sometimes plans change, and we want to ensure a smooth and fair process for all our valued customers. Please read our return policy carefully before placing your order.
Return Policy
1. Eligibility for Return:
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- We accept returns and cancellations only if the video production has not yet begun.
- As our videos are fully customizable and made to order, once production has started, we cannot accept returns or cancellations.
2. How to Request a Return:
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- If you wish to cancel your order, please inform us as soon as possible.
- You can contact our customer service team via email at info@africanbirthdaywishes.com or contact us on Instagram: african_birthday_wishes
- Please provide your order number and the reason for the cancellation request.
3. Timeframe for Return Requests:
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- To ensure we can accommodate your return request, please notify us immediately after you decide to cancel.
- We recommend contacting us within 6 hours after placing your order to maximize the likelihood that production has not yet started.
4. Refund Process:
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- If your cancellation request is approved, we will process your refund within 1-2 business days.
- Refunds will be issued to the original payment method used during the purchase.
5. Non-Returnable Situations:
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- Once the video production has begun, the product becomes non-returnable due to its customizable nature.
- Any requests for returns or cancellations made after production has started will not be accepted.
We appreciate your understanding of our return policy. Our goal is to provide exceptional service and high-quality products that meet your needs. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.
Thank you for choosing African Birthday Wishes!